Safer Gambling
- What is the self-assessment test?
- Game time reminders: What are they and how do I set one?
- Deposit limits: What are they and how can I set one?
- Take A Break: What is it and how do I set one?
- Self-exclusion: What is it and how do I set one?
- How can an existing or previous self-exclusion affect me?
Technical Issues
- How do I clear my cache?
- What devices are compatible with your gaming platform?
- Why am I getting an error message when I rotate the screen on my mobile or tablet?
- What do I do when the game or wheel is not loading?
- My internet disconnected – will I lose my bingo tickets?
- What browser should I use to play on your site?
Account Verification
- Why we need to verify your account?
- How do I know my account requires verification?
- What do I need to do to verify my account?
- What documents can I expect to have to provide?
- Source of funds verification: What is it and does it affect me?
- Sending documents to the Customer Security team
My Account
Deposits
- How do I make a deposit?
- How do I add a new payment method?
- How do I update my payment details?
- What deposit methods can I use?
- What currencies do we accept?
- Why is it important that I use my own payment method?
Withdrawals
- How do I make a withdrawal?
- How soon should I expect to receive my withdrawal?
- How do I choose my preferred method of payment?
- I requested a withdrawal, but it hasn't yet been paid.
- Do I need to provide documents before I can withdraw?
- Why am I unable to withdraw?